Moon Calendar Watch

Frequently Asked Questions

Where is the Smartwatch Refresh button to download new moon data from the phone?
On the Fitbit watch:
At the top of the Fitbit watch app: tap the "..." button and then the Refresh button to update the moon data on your watch.
Please don't forget to "Sync" your watch before starting the watch app Moon Calendar Watch.

Please watch the Fitbit video

On all other watches you do not need a Refresh button, everything should happen automatically.
Just make sure that the watch is connected to the phone before opening the app Moon Calendar Watch on the watch and on the phone.
When you open the phone app Moon Calendar Watch it will automatically send the moon data update to the watch app.

Why does the Fitbit app show a "Connection Error" when I try to download new moon data from the phone?
Please be patient, the Fitbit connectivity is slow and unreliable .

The Fitbit "Sync" step, shown in the video, is very important. Don't skip it and make sure that the watch app Moon Calendar Watch is closed during the Sync.

Please try this:
1.) On your watch: close the Fitbit app Moon Calendar Watch.
2.) Open the Fitbit phone app and Sync it with your watch, wait until it says "a moment ago"
3.) On your watch: open the Moon Calendar Watch app, tap "..." and then the Refresh button
4.) Wait at least one minute for "Connecting..." (the Fitbit is slow). If the watch display goes black during the download, just tap the watch screen to switch the display on again.

Steps 1) and 2) are really important, don't skip them.

Unfortunately Fitbit is doing a terrible job to recover from connectivity problems .
So you may have to repeat these 4 steps several times.
It may also help to kill the Fitbit phone app or reboot the phone (power off - power on) and then repeat the 4 steps above.

Sorry, we can not help you with watch connection problems.
This is a problem in the Fitbit phone app, which is responsible for all the communication between watch and phone. Fitbit had promised to fix these problems a long time ago, but so far they have failed to do this:
Please make sure that you are using the latest Fitbit phone app version. There are some improvements for newer phones, but unfortunately there are still a lot of problems with older phones.

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